Analyse your voice content. Unlock insights. Enable automation.

Enterprise voice conversations hold an abundance of useful but under-utilised data.

​

Voxo identifies, compiles and visualises the valuable information in your voice conversations for you. 

​

What are your customers asking you? What are your agents telling your customers? 

Voxo help you find out, both in the close detail of an individual interaction or the overall trends in millions of voice interactions in aggregate. 

Understand your customers’ needs

• Extract and categorise customer questions and complaints

• Identify recurring issues and bottlenecks

• Analyse sentiment

Follow conversation trends​​

• Follow product trends and sentiment

• Track events and keywords in conversations

• Know frequency, trend and context of competitor mentions

Automate workflows

• Build knowledge bases of call center and internal help desk support questions

• Train chatbots to answer support questions with real voice conversation data

• Automate agent coaching, measure script and playbook adherence 

• Summarise contents of calls and meetings for quality assurance and compliance